Integrated service delivery framework
Integrated service delivery refers to a number of service agencies working together to collaborate and coordinate their support, services and interventions to clients.
The focus is generally on clients, or client target groups, who have complex needs that require services from a number of agencies. Some efforts may be one-off, but more typically, there will be a system developed that enables agencies to meet or communicate and possibly streamline processes, to provide ongoing coordination
We help your paper works
We suggest that all services take a universal approach to offering support to those who have to fill in forms and paperwork. Ask all staff to operate in this way across your service to ensure that support is available at all points of contact from the first encounter with the reception staff in your service.
You may also wish to consider the paperwork that you post out to people and whether this may cause unneeded anxiety and stress for people before they present for their appointment.